#135 DigitalTolk CEO Virpal Singh on Booking an Interpreter in Seconds

October 28, 2022 Slator
#135 DigitalTolk CEO Virpal Singh on Booking an Interpreter in Seconds
Show Notes Chapter Markers

In this week’s SlatorPod, we are joined by Virpal Singh, CEO and co-founder of DigitalTolk, an interpreting services provider that uses technology and automation to help match interpreters to clients.

Virpal begins with his journey to setting up DigitalTolk; from studying computer engineering and electronics to entering the language industry with co-founder Leyla Sarac. The duo saw a gap in the Swedish market to meet the increasing language demand during the refugee crisis of 2015.

The CEO talks about the fragmentation of the interpreting market in Europe compared to the US because of the different laws and language barriers across national borders. He shares some of the technical challenges they have been solving with virtual remote interpreting (VRI) and helping customers identify use cases for VRI versus OPI.

Virpal discusses how they match supply and demand by having a stable back end, a user-friendly interface, and state-of-the-art technology, especially with emergency bookings. He gives his take on the competitive landscape when it comes to Microsoft’s recently released interpreting feature for Teams Meetings and new speech AI technology.

The pod rounds off with DigitalTolks’ plans for international growth in 2023. Virpal also unveils a pilot initiative targeted toward the healthcare sector, which will allow clinics to more efficiently manage canceled patient appointments.

Intro and Agenda
Journey into the Language Industry
MVP and Client Base
Language Legislation in Sweden
Interpreting Market in Europe
Core Language Profile
Technical Challenges with VRI
Matching Supply and Demand
Organic Growth and Plans for Expansion
Thoughts On Big Tech Releasing Interpreting Features
Competing With Speech AI
DigitalTolk's Initiatives for the Future